Website Terms and Conditions

In the following conditions, any reference to “the site” shall mean eco.nordaledelights.co.uk

Everything on the site is subject to copyright unless otherwise noted and may not be used without the prior written permission of Nordale Delights.

Your use of and browsing the site are at your own risk. Nordale Delights will not be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the site.

Images displayed on the site are either the property of, or used with permission by, Nordale Delights. The use of these images by you, or anyone else authorised by you, is prohibited. Any unauthorised use of the images may violate copyright laws, trademark laws, or the laws of privacy and publicity.

The trademarks and logos displayed on the site are registered and unregistered trademarks of Nordale Delights or other third-party owners. The misuse of trademarks and logos displayed on the site, is strictly prohibited.

Nordale Delights may at any time revise these Terms and Conditions by updating this posting and should therefore periodically visit this page to review the current Terms and Conditions

Description and Price of Goods

We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer’s specification. Despite this, a slight variation in the items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact us via email

Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:

Placement of a new order at the correct price of the goods
Cancellation of the whole order
Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.

If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under-priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

If, within 3 working days of accepting your order, we discover that all the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days.  If we do not receive a reply within 14 working days the order will be cancelled and refunded in full.  The refund will be credited back to your original method of payment.

We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes – usually recycled, as we do not want to generate more litter than necessary.

We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Nordale Delights will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

Orders can take up to 7 working days to arrive after an order is placed.  If a non-tracked order has not arrived 10 working days after dispatch, please contact us via email

Your Right of Cancellation

You have the right to cancel your contract with Nordale Delights at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your order, you must advise us in writing, either by post, by e-mail or by using the Contact Us page of the website.

Should you wish to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Nordale Delights within 14 days, at your own cost, unless the goods are faulty or described incorrectly. Please follow our Returns Procedure.

Damages & Returns

We will always do our very best to ensure your goods get to you in excellent condition but occasionally we do suffer the odd item getting damaged in transit. If this happens please let us know as soon as possible by e-mail including your name, address and when you placed the order plus any order confirmations if available (the more information you supply the easier and quicker we can find your order.

If an item is faulty we may need returning for us to look at or return to a supplier. We will cover any postage costs incurred by you should this be the case.

Under the Consumer Contracts Regulations 2014 you have the right to change your mind and can contact us within 14 days if you would like to return a product for a full refund. Please indicate what action you would like us to take to enable us to issue a refund or different product as a replacement. You will need to return the goods in perfect condition and in suitable packaging. Prompt return of the goods will facilitate a prompt refund or exchange.

Please note we cannot accept responsibility for loss or damage to goods being returned to us and you should ensure returns are packed securely and you retain proof of posting until you have a refund or replacement and the matter is closed.

Our 14-day money back promise does not mean that after this time we do not care about our products or our customers. We are dedicated to customer service and you can contact us at any time after you purchase for further assistance.

Faulty Item(s)

If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by email or by using the Contact Us page on the website).

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. We will request photographic evidence of any visible faults.  The goods should be returned to us in line with our Returns Procedure.

Item(s) Damaged on Arrival

In the unlikely event of you receiving a damaged product, you should notify us in writing (by email or by using the Contact Us page on the website) within 48 hours of receipt of the goods and describe the extent of the damage, we will request photographic evidence of any and we will advise you how to proceed. Once we have received the goods, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.

If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

Wrong Item(s) Delivered

If, by mistake, we supply you with an incorrect item, you must notify us within 30 days.  If you wish to return the item for replacement, it must be in line with our Returns Procedure

Item(s) Not Required

If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item. A refund will be credited back to your original method of payment within 30 days of you notifying Nordale Delights

Extra Item(s) Delivered

If, by mistake, we supply you with extra items, you must notify us immediately, either in writing (by email or by using the Contact Us page on the website) The item(s) should be returned to us in line with our Returns Procedure. Once the goods have been returned to the Dispatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.

If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.

Non-Delivery of Item(s)

We class an order as non-delivery if it has not arrived within 3 weeks. Please report this to us as soon as you can as reports of orders older than 4 weeks will not be considered. If the items are still not delivered after 3 weeks, please contact us via email or the ‘contact us’ form on the website. Please provide us with the original order number as reference. We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods.

Returns Procedure

Please note, as stated above, in the event of an item arriving damaged, contact must be made to ourselves in writing and we will advise whether a return is necessary.  We request photographic evidence of all damages. Before returning any items, you must inform Nordale Delights of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of an item returned to Nordale Delights not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

If an item(s) is returned to Nordale Delights without any written communication, and not in line with our returns procedure, Nordale Delights will not compensate for any transport costs involved.

Limitation of Liability
Nordale Delights will not be liable to you for any loss or damage in circumstances where:

There is no breach of a legal duty owed to you by Nordale Delights or its agents;

  1. Such loss or damage is not a reasonably foreseeable result of any such breach;
  2. Any increase in loss or damage resulting from breach by you of any item of this contract.

Refund Policy

If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your email address. Refunds can take up to 10 working days to process.

Data Protection

Nordale Delights will take all reasonable precautions to keep the details of your order and payment secure. However, unless we are negligent, we will not be liable for unauthorised access to information supplied by you. Nordale Delights will not supply your details to any third party.

Images

Although all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product.  Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g. Soap Stone).

No replacements will be made if you are dissatisfied with the colour of any product which is listed as having varying colours in the description.  If you wish to return a varying colours item due to its colour, it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Protecting Your Security

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Placing an Order

By placing an order with Nordale Delights, you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.  The contract of the sale is bound by the terms laid out in this document.

Cosmetic Goods

All our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request.  Nordale Delights highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

Misuse of Goods: Cosmetic Use Disclaimer

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Nordale Delights will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.